FAQ e-Wallets

Q. What is an e-Wallet?

A. Also known as a digital wallet, e-Wallet is an online account used to store or transfer money and to make payments online and offline using a computer or a smartphone app.

Q. Where can I pay with e-Wallet?

A. e-Wallets can be used to pay for goods and services online, as well as in stores using digital app for a smartphone.

Q. What can I pay for with e-Wallet?

A. e-Wallet can be used to make purchases online and offline, pay bills and fares, as well as transfer money to and from other payment devices, such as credit or debit cards.

Q. How do I load money onto my e-Wallet?

A. You can transfer funds to your e-Wallet from credit or debit cards, prepaid cards (navigation to Prepaid Mastercard page – Ilana), a bank account or a mobile money account. e-Wallets are ideal for individuals who wish to make payments from different accounts using a single app.

Q. How do I pay in stores with my e-Wallet?

A. When paying in stores that accept e-Wallets, you’ll be using technology known as Near Field Communication (NFC). Simply hold your phone near the payment reader for a few seconds. You can also scan a QR code with your e-Wallet and make payments.

Q. How do I pay online with e-Wallet?

A. You can make online payments in a few clicks, since your cards details are already stored in your e-Wallet. There’s no need to fill in the payment method information.

Q. What is QR code?

A. QR (Quick Response) code is a two-dimensional barcode used to store information that can be read by a smartphone camera. QRs are used for many different purposes, including making payments using a mobile device.

Q. How can I check my balance?

A. You can view or change your account information online using a password or other verification details.

Q. What happens if I lose my phone?

A. e-Wallets are password locked, therefore if your phone is lost or stolen, nobody will be able to access your money or data.

Q. How safe is it to pay with e-Wallet?

A. Paying with e-Wallet is by far safer than carrying a physical wallet with cash and cards. When payment is made, your credit card details are not disclosed to the retailer. Instead, a random transaction number is used. Also, all your account information is encrypted, therefore, actual numbers are not stored in your phone. Thus, your data is protected from theft and fraud.

Q. How do I set up an e-Wallet?

A. Setting an e-Wallet takes only a few minutes. Simply download the app and follow the onscreen instructions to create an account and add payment details.


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